Tools for Business Process Improvement Seminar
One of the keys to maintaining business competitiveness and profitability is to effectively manage the cost of operations. Managing this cost and even reducing it requires that all processes are reviewed periodically and optimized if possible.
This course introduces participants to the tools and techniques related to the improvement of business processes. It will teach them how to use these tools and techniques using software that are routinely available.
This course has been designed to be easily understood even by staff with no technical or science backgrounds. It has been successfully presented to dozens of attendees from many companies in the BPO fields.
Tools for Business Process Improvement
How you will benefit from this RMP Consultancy Seminar
- Learn from an experienced expert practitioner and trainer
- Receive an updated set of templates that you can use immediately
- Enjoy the benefits of a small group size where the presenter can pay more attention to you and your unique needs
Business Process Improvement Seminar Key Topics
- Process Mapping
- Process Flowcharting
- Cause & Effect Diagrams
- 5 Whys
- RMP Brainstorming Technique
- Pareto Analysis
- Control Charts
- Check Sheets
- Bar Charts
- Scatter Diagrams
- Tally Charts
- Tree Diagrams
- Introduction to LEAN Methods
- Introduction to Six Sigma Methods
Business Process Improvement Seminar Methodology
This is a hands-on course with a lot of exercises. Please bring your own laptop with MS Excel or similar spreadsheet software installed so that you can take part in the exercises.
Who should attend this Business Process Improvement Seminar ?
- Team Leaders
- Quality Assurance Team Members
- BPO Analysts
Business Process Improvement Seminar Duration
Two (2) Days
Bring a Laptop
Many of the Lessons to be presented require calculations using MS Excel. It is recommended that you bring your LAPTOP COMPUTER to be able to follow the analysis being demonstrated. A Maximum of 2 participants per laptop may share for optimum learning. Your computer should have MS Excel or equivalent software installed.
RMP Consultancy Seminars are available in the following formats:
- Public Seminar at our training center in Quezon City Philippines
- In-House (at your site) Workshop Format for a Max of 25 pax (Recommended)
- Special Exclusive Run
- One-on-one Coaching
Please Call Marco, Claire or Danny:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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