Statistical Process Control SPC is also used for non-manufacturing businesses
Statistical process control (SPC) has been widely used as a management tool to monitor manufacturing processes for many years already. What is not commonly known is that SPC is also used in many non-manufacturing concerns including banks, insurance, airlines, distribution, trading, healthcare, and software engineering processes.
The underlying problem which statistical process control has been developed to tackle is variation. All processes exhibit a degree of variation. SPC is a tool we can use to detect when the variation begins to affect the quality of the products or services we deliver. When the variation is within the bounds we have set, we can say that our process is in control. If the variation is beyond the limits we have set, we say that our process is out of control.
SPC allows us to take the Quality Assurance (QA) approach to our operations rather than the Quality Control (QC) approach. As we know, Quality Control can become very expensive because the product has already been made or the service has been delivered. The QA approach helps us reduce costs because we can detect and take measures to avoid quality problems before they occur.
The core techniques used in SPC are the Shewhart control charts, process capability studies (Cp and Cpk), and Pareto analysis.
Control charts can be also used for far more than just determining whether a process is in a state of control. They can often be used as an investigative tool to generate and test ideas as to what may be causing problems in processes. SPC is used in 8D Problem Solving to verify that countermeasures have indeed been effective and are addressing the root causes of problems encountered.
RMP Consultancy conducts public and in-house training courses in Statistical Process Control. Give us a call and book a class now.
Root Cause Analysis (RCA), FMEA, SPC, 7 QC Tools and 8D Problem Solving and Decision Making Seminar Outlines
Upcoming 7 QC Tools, 8D Problem Solving & Decision Making, FMEA and Root Cause Analysis (RCA)
22 Nov 2019, Friday, Root Cause Analysis RCA Essentials (One Day Seminar),
25 Nov 2019, Monday, Failure Modes and Effects Analysis FMEA Essentials (One Day),
13 Dec 2019, Friday, Focused Improvement: The 7 Quality Control Tools,
22 Jan 2020, Wednesday, Focused Improvement: The 7 Quality Control Tools,
23 Jan 2020, Thursday, Root Cause Analysis RCA Essentials (One Day Seminar),
24 Jan 2020, Friday, Failure Modes and Effects Analysis FMEA Essentials (One Day),
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