Root Cause Analysis and ISO
Root Cause Analysis (RCA) is a structured technique practiced in many successful companies to discover why problems happen and prevent their occurrence. RCA is also used to develop the Corrective Actions or Poka Yoke that are mandatory for the Quality Management Systems (QMS) of ISO 9001:2015 registered companies.
Why you need Root Cause Analysis
All of us spend quite a lot of time solving problems as part of our regular work and even at home. Generally, problems or events do not just happen. They can be usually be traced to some specific causes. So why does a problem keep coming back?
What might be happening is that you fixed only the symptoms of the problem and haven’t really addressed the issue that is causing the problem. Since only the symptoms were treated, after a while the problem comes back again.
Root Cause Analysis (RCA) is a tool designed to help you identify not only what and how a problem occurred, but also why it happened. Only when you are able to determine why an event or failure happened, will you be able to specify workable corrective measures that prevent it happening again In the future.
An example of a problem in need of Root Cause Analysis
Imagine an operation in your workplace where your operator is instructed to close switch A. Instead of doing as he was instructed, your operator closed switch B which led to a lot of damage. You might immediately conclude that the operator was not listening and is at fault.
Instead of jumping to conclusions, we might instead ask,
- “Was the procedure confusing?”
- “Were the switches clearly labeled?”
- “Was the operator familiar with this particular task?”
We are really asking in Root Cause Analysis:
- What is the problem?
- Why did it happen? and
- What will be done to prevent it happening in the future?
Doing a proper RCA might lead us to a better understanding of the problem and to design a system that would prevent the staff from making a mistake.
The RCA process involves several techniques such as data collection, cause charting, root cause identification and recommendation generation and implementation. Fishbone analysis (Ishikawa Diagrams), 5 Whys, Affinity Diagrams and Fault Tree Analysis are some of the key tools used in RCA. Most Process Improvement Strategies such as Lean, Six Sigma, CAPA and ISO recommend that a detailed RCA be undertaken should a problem be found in the process.
Understanding why an event occurred is the key to developing effective solutions so that the problem does not happen again.
RMP Consultancy and Root Cause Analysis
RMP Consultancy is a top provider of Root Cause Analysis seminars in the Philippines and abroad. We have provided TCA Seminars to companies in many industrues including:
- Power Plants
- Chemical Plants
- Government Agencies
- and many others
The RMP Consultancy Root Cause Analysis Seminar will help improve the way you analyze, document, and verify the root causes of recurring problem. You will learn the tools and techniques used to determine the total scope of a problem, to organize the information into a thorough analysis and to dig down deeply into the reasons a problem occurred. Give us a call today and we can help you tailor fit a program to address your particular training needs.
Readers also liked the Root Cause Analysis (RCA), FMEA, SPC, 7 QC Tools and 8D Problem Solving and Decision Making Seminar Outlines below
Upcoming Seminars on Root Cause Analysis (RCA), 8D Problem Solving & Decision Making, FMEA and 7 QC Tools
2 Oct 2019, Wednesday, Failure Modes and Effects Analysis FMEA Essentials (one day),
14 Oct 2019, Monday, Root Cause Analysis RCA Essentials (One Day Seminar),
15 Oct 2019, Tuesday, Focused Improvement: The 7 Quality Control Tools,
21 Nov 2019, Thursday, Focused Improvement: The 7 Quality Control Tools,
22 Nov 2019, Friday, Root Cause Analysis RCA Essentials (One Day Seminar),
25 Nov 2019, Monday, Failure Modes and Effects Analysis FMEA Essentials (one day),
Register for one of the Seminars Above
Register for the Seminar
RMP Consultancy Seminars are available in the following formats:
- Public Seminar at our training center in Quezon City Philippines
- In-House (at your site) Workshop Format for a Max of 25 pax (Recommended)
- Special Exclusive Run
- One-on-one Coaching
Please Call Marco or Claire:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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