Quality Improvement Tools and Techniques Seminar
One of the keys to maintaining business competitiveness and profitability is to effectively manage the quality of our product or service. Maintaining the level of quality that the customer requires and is willing to pay for requires that all our processes are reviewed periodically and optimized if possible.
This Quality Improvement Tools and Techniques Seminar introduces participants to the tools, techniques and software of business processes improvement. It will teach them how to use these tools and techniques using software that are routinely available.
This course has been designed to be easily understood even by staff with no technical or science backgrounds. It has been successfully presented to dozens of attendees from many companies in the BPO fields.
Raffy Pefianco of RMP Consultancy coaching on the use of quality improvement tools.
Key Topics Covered
- Process Mapping
- Process Flowcharting
- Business Process Modeling Notation (BPMN 2.0)
- BPM with Signavio Software
- Cause and Effect Diagrams
- 5 Whys
- RMP Brainstorming Technique
- Pareto Analysis
- Control Charts
- Check Sheets
- Bar Charts
- Scatter Diagrams
- Tally Charts
- Tree Diagrams
- Introduction to LEAN Methods
- Introduction to Six Sigma Methods
Who should attend?
This seminar is most suited for:
- Team Leaders
- Quality Assurance Team Members
Bring a Laptop
Many of the Lessons to be presented require calculations using MS Excel. It is recommended that you bring your LAPTOP COMPUTER to be able to follow the analysis being demonstrated. A Maximum of 2 participants per laptop may share for optimum learning. Your computer should have MS Excel or equivalent software installed.
Register for the Seminar
RMP Consultancy Seminars are available in the following formats:
- Public Seminar at our training center in Quezon City Philippines
- In-House (at your site) Workshop Format for a Max of 25 pax (Recommended)
- Special Exclusive Run
- One-on-one Coaching
Please Call Marco or Claire:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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