Managing performance begins with the 7 Basic and New QC Tools
Companies today are hard pressed to be more productive and further reduce cost. Lately, I have had meetings with executives of several companies and the common thread in our discussions has been on developing a set of metrics that will help them more easily monitor their performance.
I understand that their attempts to implement the balanced scorecard or even the 4 Disciplines of Execution (from the book by McChesney, Covey and Huling) were less than successful. The problem was usually traced to the lack of reliable data form which scorecards or performance measurements could be made. The company executives said they wanted a more structure approach to the management of their operations and they were looking for a simple and effective system to capture data that could be used to describe their performance.
This is where applying the 7 Basic and New QC Tools could be very helpful. These tools have long been used successfully in manufacturing and many companies have now realized that these tools can also be used in service and trading companies. The beauty of the tools is in their simplicity.
Yes, your employees will need to be trained on how to use them, but, you will not need engineers or statisticians to manage them on a day to day basis. In fact, Kaoru Ishikawa (of the famous Ishikawa Diagram) designed these tools to be used by ordinary workers with little or no training in statistics. High school graduates should be able to use these tools.
Inspired by the teachings of J. Edwards Deming Kaoru Ishikawa identified the 7 Basic Tools which he believed could be used to improve 90 pct of a company’s problems. Ishikawa also believed that these tools should be taught to any member of the organization and to use them to solve the majority of quality related issues. The tools are called basic because they can be used by people with little formal training in statistics.
Later on, the Union of Japanese Scientists and Engineers (JUSE) saw the need for tools to promote innovation, communicate information and successfully plan major projects. They researched and developed what we now call the 7 New QC Tools. These are often referred to as the seven management and planning tools (7 MP Tools). Though not all the tools were new, their collection and promotion were new to the field of quality control.
The 7 Basic QC Tools and the 7 New Tools are the most popular tools used by quality conscious companies to improve the quality of their products and services. Try using these tools. You will be able to see your processes more clearly, spot major problems, control fluctuations in quality and find solutions to avoid future defects.
The 7 QC Tools
- The Pareto Diagram
- The Fishbone Diagram (Cause & Effect Diagram)
- The Graphs
- The Checksheet
- The Histogram
- The Scatter Diagrams
- The Control Charts
The 7 New QC Tools
- Affinity Diagrams
- Arrow Diagrams
- Matrix Diagrams
- Matrix Data Analysis
- Process Decision Program Charts
- Relations Diagrams
- Tree Diagrams
RMP Consultancy is a leading provider of QA QC training in Philippines. If you need training on the 7 Basic and the 7 New Tools give us a call.
Who should attend this 7 QC Tools Seminar?
- Team Leaders
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