How You can Reduce Waiting Time
The president’s challenge that government offices should reduce, if not totally remove, waiting or queuing time may sound like an impossible dream. In manufacturing, reducing time wasted is actually the goal of every employee of the firm. You too can learn the tools and techniques to visualize the flow of your processes, discover where the problems are and design a better way to do things. You can reduce queuing time if you learn these tools.
A familiar scene at any airport. Most airlines have been able to reduce queues like these by providing facilities like online check-in. The system allows passengers with no check-in baggage to avoid the long check-in queue and go directly to the waiting lounge. If you have baggage, then you just go to the bag drop-off lane where there is usually a much shorter queue.
A Simple Tool to Analyse Queues and Process Flows
Improving process flows usually begins by documenting the flow using a simple flow chart. We then analyze the chart and look for ways to reduce the time spent in the queue. The improvements could be in the way we design our forms, the training our people receive, or the way the facilities are organized.
In manufacturing organizations we may use complicated theories like Little’s Law, queuing theory, Monte Carlo Simulations and etc to find the optimum solution. For most business needs however, the flow chart shown above may already suggest solutions for your organization.
After you have constructed the flow chart, you can gather data on how long each process really takes and if these times vary. You would then have the data to construct a Value Stream Map (VSM). From the VSM, you can then make make the critical decisions regarding how to deploy your resources to meet your production targets.
Seeing the Opportunities to Reduce Queuing Time
Seeing the real process flow.
Very often, the real process flow is not like the one we think it is. After the initial design, many changes could have been inserted into the process and the steps don’t really occur as we planned it. This is not unusual. What is important is that we accept that these things do happen and we need to monitor performance and compliance regularly. If the steps have changed, then we can ask why and if the changes have been helpful.
At RMP Consultancy, we have always advised our clients to learn and implement the principles and tools of Lean Manufacturing so that they can create a Quality Management System that delivers consistent quality to their customers. We provide the training on these critical tools and techniques to many of the largest and successful companies in the Philippines.
Participants assessing Process Flows during a Marina STCW RCA Seminar.
Learn to Reduce Queuing Time
Join one of our Business Process Improvement Seminars. Click on the links below to find out more.
RMP Consultancy Seminars are available in the following formats:
- Public Seminar at our training center in Quezon City Philippines
- In-House (at your site) Workshop Format for a Max of 25 pax (Recommended)
- Special Exclusive Run
- One-on-one Coaching
Please Call Marco or Claire:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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