16 Jun 2017 Friday 9:00 AM - 4:00 PM
18 J. Abad Santos St.
Quezon City, Philippines
In today’s high-speed world, where everyone demands and expects instant service with zero errors, the charming smile is no longer enough. You have to deliver.
This Effective Customer Service Seminar that has proven to be very successful over the last few years. It has helped many organizations understand how the concepts, tools and techniques required to deliver great customer service. Our experience has proven to us that great customer service does not just happen, you must create processes that make it happen. In this Effective Customer Service Seminar, you will learn the best practices that will help your organization excel in customer service.
The Effective Customer Service Seminar tackles both the behavioral and the process components of customer service. The seminar is designed to help you develop the key behaviors and processes that will help you and your organization succeed.
It will help you understand better how to define and measure your key performance indicators and other measures and tools that you can use to help your organization excel at delivering exceptional customer service.
How you will benefit from this RMP Consultancy Seminar
- Learn from an experienced expert practitioner and trainer
- Receive an updated set of templates that you can use immediately
- Enjoy the benefits of a small group size where the presenter can pay more attention to you and your unique needs
Who should attend this seminar?
- Team Leaders
Key Seminar Topics
- The Importance of Effective Customer Service Skills Training
- Designing for Repeat Business
- Creating a Service Mission Statement to stay Focused
- Customer Service as a Behavior
- Customer Service as a Process
- Making doing business with us easier and faster for the Customers
- Bottlenecks, annoyances and delays that irritate the Customer
- Better Telephone Techniques: Greetings, Holds, Transfers, Returning Calls, Voicemail
- The Critical Art of Active Listening
- Keeping Customers Calm with the right Words
- Transforming an Angry to a Repeat Customer
- Creating your Raving Fan
Rafael M. Pefianco MPM FAAPM is a Mechanical Engineer by training, Master in Project Management, a Fellow of the American Academy of Project Management and an international trainer. He has an extensive background in manufacturing, sales, distribution and training. He has worked both in the government and private sectors. He is an International trainer whose passion is to enable Filipino professionals to reach world class levels by sharing the insights he has gathered working and teaching abroad and in the Philippines. His clients include major manufacturing and distribution companies here and abroad. Please click [Background of Raffy Pefianco] to read more about him.
Php 7,000.00 + 12% VAT per person
Payment must be made 5 working days prior the seminar date.
You can deposit your payment to BPI (Bank of the Philippine Islands)
Account Name: RMP Consultancy
Account# 3150 0022 05
For Expanded Withholding Tax - Please provide BIR FORM 2307
PLEASE BE INFORMED THERE WILL BE AN ADDITIONAL PHP 300 TO COVER BANK CHARGES AND OTHER FEES.
Joining fee is 200 USD inclusive of Bank Charges per person.
Payment must be made 7 working days prior seminar date.
Bank details can be provided upon request. Send your request to firstname.lastname@example.org
This fee does NOT include hotel accommodations or transfers.
For Zero Vat Rated Enterprises (LOCAL - Philippines)
Kindly provide us with a copy of your Zero Rated Vat Registration.
Cancellation of Attendance must be made 3 days prior the seminar date. Strict NO REFUND/RESCHEDULE Policy after this period. 50% Cancellation penalty applies.
If you require nearby accommodations, please feel free to contact us so that we can make arrangements for you at a nearby Hotel (Quezon City). Terms and Conditions Apply. Call 697-0767 or (GLOBE) 0917-882-5578 (SMART) 0920-918-7358.
Included in the Course Fee
- Certificate of Attendance
- AM and PM Snacks
- Free flowing Coffee
- Comprehensive Training Manual
- Photo with RMP (upon request, to be sent via email)
Slots are limited so register Now!
Pre-registration is required. Please email email@example.com or call Danny Tel (632) 697 0767 or Francis Tel (632) 579-0233. For Mobile (Globe) 0917-882-5578 Mobile (Smart) 0920-918-7358 for more information. A registration form can be downloaded from our website at http://rmpconsultancy.com/home/downloads/. Kindly email the registration form to firstname.lastname@example.org.