Effective Customer Service Skills Training
This great customer service seminar has been successfully delivered to many customer service oriented companies. Learn how to deliver superior customer service consistently and keep your customers coming back for more.
In today’s high speed world, where everyone demands and expects instant service with zero errors, the charming smile is no longer enough. You have to deliver. This seminar is designed to help you develop the key behaviors and processes that will help you and your organization succeed.
This Effective Customer Service Seminar will help you to achieve that spectacular service level that will increase customer loyalty and build long-term partnerships. Here, you will learn the best practices that will help your organization excel in customer service. The training tackles both the behavioral and the process components of customer service.
How you will benefit from this Customer Service Seminar
- Learn from an experienced expert practitioner and trainer
- Receive a comprehensive manual that clearly explains the major topics covered in the seminar.
- Receive an updated set of templates that you can use immediately
- Enjoy the benefits of a small group size where the presenter can pay more attention to you and your unique needs
Who should attend this seminar?
- All Staff
- Team Leaders
This is a hands on interactive course with short lectures and many simple exercises to demonstrate the principles presented .
Objectives of the Training
- Make your customers feel important and appreciated
- Convert your customers into repeat customers
- Convince your customers to promote your business
- Learn to say “no” gracefully
- Learn to deal with angry customers
What you will Cover
- The Importance of Exceptional Customer Service
- Designing for Repeat Business
- Creating a Service Mission Statement to stay Focused
- Customer Service as a Behavior
- Customer Service as a Process
- Making doing business with us easier and faster for the Customers
- Bottlenecks, annoyances and delays that irritate the Customer
- Better Telephone Techniques: Greetings, Holds, Transfers, Returning Calls, Voicemail
- The Critical Art of Active Listening
- Keeping Customers Calm with the right Words
- Transforming an Angry to a Repeat Customer
- Creating your Raving Fan
This Customer Service Seminars is available as a public seminar at our training center and as an in-house seminar to conducted at your office or venue you designate. The length and contents of the program can be custom fitted to your needs and can include coaching and practice sessions.
Register for one of the Seminars Above
Register for the Seminar
RMP Consultancy Seminars are available in the following formats:
- Public Seminar at our training center in Quezon City Philippines
- In-House (at your site) Workshop Format for a Max of 25 pax (Recommended)
- Special Exclusive Run
- One-on-one Coaching
Please Call Marco or Claire:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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