16 Jun 2017 Friday 9:00 AM - 4:00 PM
18 J. Abad Santos St.
Quezon City, Philippines
This is a great seminar that has been proven to be very successful over the last few years. Here, you will learn the best practices that will help your organization excel in customer service. The training tackles both the behavioral and the process components of customer service.
In today’s high speed world, where everyone demands and expects instant service with zero errors, the charming smile is no longer enough. You have to deliver.
This seminar is designed to help you develop the key behaviors and processes that will help you and your organization succeed.
It will help you understand better how to define and measure your key performance indicators and other measures and tools that you can use to help your organization excel at delivering exceptional customer service.
If the seminar date is not convenient for you, click the link to see the next scheduled seminar dates.
How you will benefit from this RMP Consultancy Seminar
Who should attend this seminar?
Key Seminar Topics
Rafael M. Pefianco MPM FAAPM is a Mechanical Engineer by training, Master in Project Management, a Fellow of the American Academy of Project Management and an international trainer. He has an extensive background in manufacturing, sales, distribution and training. He has worked both in the government and private sectors. He is an International trainer whose passion is to enable Filipino professionals to reach world class levels by sharing the insights he has gathered working and teaching abroad and in the Philippines. His clients include major manufacturing and distribution companies here and abroad. Please click [Background of Raffy Pefianco] to read more about him.
For Local Participants (Philippines)
Php 6,000.00 + 12% VAT per person
Payment must be made 5 working days prior the seminar date.
FOR BANK TO BANK TRANSACTIONS/TRANSFERS (LOCAL)
PLEASE BE INFORMED THERE WILL BE AN ADDITIONAL PHP 300 TO COVER BANK CHARGES AND OTHER FEES.
For foreign participants or for payments coming from outside the Philippines
Joining fee is 200 USD inclusive of Bank Charges per person.
This fee does NOT include hotel accommodations or transfers.
For Zero Vat Rated Enterprises (LOCAL - Philippines)
Kindly provide us with a copy of your Zero Rated Vat Registration.
Cancellation of Attendance must be made 3 days prior the seminar date. Strict NO REFUND/RESCHEDULE Policy after this period. 50% Cancellation penalty applies.
If you require nearby accommodations, please feel free to contact us so that we can make arrangements for you at a nearby Hotel (Quezon City). Terms and Conditions Apply. Call 697-0767 or (GLOBE) 0917-882-5578 (SMART) 0920-918-7358.
Included in the Course Fee
Slots are limited so register Now!
Pre-registration is required. Please email firstname.lastname@example.org or call Danny Tel (632) 697 0767 or Francis Tel (632) 579-0233. For Mobile (Globe) 0917-882-5578 Mobile (Smart) 0920-918-7358 for more information. A registration form can be downloaded from our website at http://rmpconsultancy.com/home/downloads/. Kindly email the registration form to email@example.com.
Upcoming Public Seminars at RMP Consultancy
SPECIAL RMP Training Seminars and Workshops are available in the following formats:
RMP In-house Training at Sanyo Denki.
Do you need a seminar right away?
If you have staff who need to be trained right away, please give us a call and we can discuss how we can schedule a special class that is tailor fitted to your specific needs. Since we have our own training center, we can schedule the seminar on the dates that your participants are available. Get the training you want on the day that you want. Give us a call now.
Can't find a seminar that you need?
If there is a seminar that you want and it is not yet scheduled, do send us an email or call us and tell us your needs. We are happy to schedule a public run or an in-house training seminar for you. We can even schedule a special class for you.
Please Call Francis or Danny:
Landlines: Tel (632) 697-0767, Tel (632) 579-0233
Mobile (Globe) 0917-882-5578, Mobile (Smart) 0920-918-7358
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