How the customer is treated from the time she walks through your doors until she leaves add up to the total customer experience that she will remember. Everyone your customer meets and everything she sees, hears, or touches impacts the experience. As a business person, you want to do everything you can to keep your customers coming back for more. This program will help you to achieve that spectacular service level that will increase customer loyalty and build long-term partnerships.
Objectives of the Seminar
- Make your customers feel important and appreciated
- Convert your customers into repeat customers
- Convince your customers to promote your business
- Use a process to reduce stress and turnover
- Say “no” gracefully
- Deal with angry customers
- The Importance of exceptional Customer Service
- What superior customer service means in your organization
- The principles, processes and skills needed to provided excellent customer service consistently
- Identify ways to create customer-friendly processes by looking through the eyes of the customer
- Identify appropriate KPI’s for your organization
- How to communicate with the customers effectively and profitably
- How to handle difficult customers and situations
- How to remove unnecessary steps that may irritate your customer
This is a fun, stress free and highly interactive seminar. It combines the following:
- Short lectures
- Case studies
- Role-playing
- Group discussions
- Experiential learning workshops
- Managers
- Supervisors
- Team Leaders
- Salespeople
- Customer Service Representatives
- Technical Support, Hot Line, and Help Desk
- Operators, Receptionists, Administrative and Sales Assistants
- Everyone in a Customer Focused Organization
Venue
RMP Training Center, 204 Languages International Bldg,
926 Arnaiz Ave., San Lorenzo, Makati City
Philippines
Contact us!
Call or Email Chili Pefianco
Email seminars@rmpconsultancy.com
Telephone:(632) 697 0767 Tel (632) 579-0233
Mobile (Globe) 0917-882-5578
Mobile (Smart) 0920-918-7358
Slots are limited so register Now!
Pre-registration is required. Please email seminars@rmpconsultancy.com
or call Chili at Tel (632) 697 0767 Tel (632) 579-0233 Mobile (Globe) 0917-882-5578 Mobile (Smart) 0920-918-7358 for more information. A registration form can be downloaded from our website at http://rmpconsultancy.com/en/downloads/. Kindly email the registration form to seminars@rmpconsultancy.com
Seminar Formats
This seminar is available in 1 day or multi-day formats. The length of the program can be custom fitted to your needs and can include coaching and practice sessions. It is available as a public and as an in-house seminar program.
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