The training program was designed by RMP Consultancy to help guide the management and staff towards a more focused approach in managing performance, to come up with high-impact customer service strategies and to institutionalize superior customer service routines and practices. It introduced to the participants the concepts of Lean and Six Sigma and how it can be used to improve, monitor and manage health services.
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RMP Consultancy and Alliance Consulting will be organizing another run of this seminar in Cebu in November 2012. Please get in touch with Chili for more information.
Hazelle Ramos is now a certified a Six Sigma Green Belt certified by RMP Consultancy Six Sigma Master Black Belt Flor Glinoga, PhD. Hazelle certainly woked very hard and she passed the rigorous 5 day training program conducted by Dr. Glinoga with flying colors.